Returns & Shipping
Returns and Shipping
GAMERSITEMSHOP.com offers a 30-day money-back guarantee on Certain products (subject to terms and conditions) sold through this website as long as products are returned in as-new condition and in the original packaging materials they were shipped in.
CREATING A RETURN
Please read the following conditions before initiating a return:
- Products must be returned in original packaging, undamaged, and free of any surface blemishes or scratches.
- The return must be initiated within 30 days from when it was delivered
At our discretion, we may offer a partial refund or charge a restocking fee, in particular, if any item is not in its original condition, is damaged or if there are missing parts for reasons not due to our error.
To contact/email our customer service, please click on the Contact Us Link on the bottom of your screen or email us at (support AT firstname.lastname@example.org)
We will always replace any products that are defective or damaged within 30 days of purchase. We also offer replacements for any items that may become defective during the warranty period.
All products that come with a 1-year no-hassle manufacturer warranty from the date of purchase.
Please contact customer support if you have any issues with our products.
WHAT ARE YOUR SHIPPING RATES?
- Standard Shipping (1 – 7 business days* ): $4.99+ (based on weight + location)
* Note: During sales or peak seasons (such as Black Friday) shipping speeds can be delayed past the stated ones. Please note that the shipping speed is only an estimate, we do not have control of any carrier-related delays.
DO YOU SHIP TO APO'S?
Yes, we do. Shipping generally takes about 20 - 45 days.
We ship all of our packages via DHL, the estimated time of arrival is ~8-45 days (varies depending on location).
Sometimes, shipping internationally sucks and it takes a long time. Customs can hold up a package for a number of days. Be patient and give it at least 35 days. If you think it's stuck or lost in the mail, let us know by contacting us.
Some countries may experience delayed tracking updates. This is normal and the package usually arrives just fine. If you notice that there have been no tracking updates for a while (Canada, Singapore, Australia, and a few other countries), bear in mind that in most cases, the package still arrives without any issues. If, however, that does not happen and you have not received the package after 45 days tops, we are here to assist you in the best way possible.
WHAT ABOUT DUTIES AND FEES?
Due to the complexity of international laws and taxes, we do not include those fees in orders. You are responsible for any local customs and duties on your order.
We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.